May 2 @ 4:00 pm - 6:00 pm$150
This class will instruct the student how to deal with uncooperative and difficult people using
verbalization as a tool. Communication skills will be emphasized and the concepts of de-escalation
and “verbal judo” will be demonstrated. Effective communication skills will assist the security officer
in their day to day dealings with all people. Basic psychology of communication and logical argument
will be incorporated into this class. There is no exam and upon completion of this class, a certificate
will be issued.